Support Center
Get help with our platform, trading strategies, or technical issues from our expert support team.
How Can We Help You?
Choose the support option that best fits your needs. Our team is available 24/7 to assist you.
Technical Support
Issues with platform functionality, API, or technical problems
Trading Support
Questions about trading strategies, market data, or execution
Account Support
Account setup, billing, or access issues
Security
Security concerns or suspicious activity
Submit a Support Request
Fill out the form below and our support team will get back to you as soon as possible.
Frequently Asked Questions
Find answers to common support-related questions.
How do I reset my API key?
You can reset your API key from your account dashboard under the 'Security' section. Simply navigate to Security → API Keys → Generate New Key.
What should I do if I encounter a technical issue?
First, check our status page for any ongoing issues. If the problem persists, submit a support ticket with detailed information about the issue, including screenshots if possible.
How long does it take to get a response?
Our standard response time is within 24 hours. For critical issues marked as 'Urgent', we aim to respond within 2 hours during business hours.